Privacy Policy

Here's the deal with your data - we use it to make your experience better:

• Program customization: Tailoring HIIT sessions, Olympic lifting progressions, and athletic training to YOUR body and goals
• Safety protocols: Keeping track of any health conditions or limitations so our coaches can keep you safe
• Class management: Booking your spot in group classes, sending reminders, managing waitlists
• Billing and payments: Processing memberships, personal training packages, and nutrition coaching fees
• Communication: Hitting you up with class schedules, facility updates, training tips. No spam, we promise
• Improvement: Analyzing what's working and what's not so we can keep getting better
• Legal stuff: Meeting Canadian privacy laws and protecting both your rights and ours

We're not selling your info to random companies or flooding your inbox with junk. Your data helps us help you - that's it.

We're pretty protective of your info, but there are a few situations where we might share it:

• Service providers: Payment processors, email platforms, booking systems - they help us run things but they're bound by confidentiality agreements
• Medical professionals: Only with your explicit consent if there's a health concern
• Legal requirements: If the law says we gotta hand it over, we will. We're not trying to go to jail for anyone
• Emergency situations: If you're hurt and we need to contact emergency services or your emergency contact
• Business transfers: If we ever sell the gym (not planning on it), your data would transfer to the new owners

We'll never sell your personal info to third parties for marketing. That's not our style. Your email's safe with us.

Yeah, we use cookies - and not the delicious kind. Here's what's happening behind the scenes:

• Essential cookies: Keep you logged in, remember your preferences, make the site actually work
• Analytics cookies: Help us see which pages people visit, what's popular, where folks are clicking
• Marketing cookies: Track if you found us through an ad so we know what's working

You can disable cookies in your browser settings, but honestly, some parts of the site might get wonky if you do.

We also use Google Analytics to understand traffic patterns. Google's got their own privacy policy if you wanna dig into that.

We take security pretty seriously around here. Your data's protected with:

• SSL encryption: All data transmitted through our website is encrypted
• Secure servers: Your info's stored on protected servers with limited access
• Staff training: Our team knows how to handle your data properly
• Access controls: Only people who actually need your info can see it
• Regular backups: We backup data regularly so nothing gets lost
• Payment security: Credit card info goes through secure payment processors, not our staff

But let's be real - no system's 100% hack-proof. We do our best, but if something happens, we'll let you know ASAP.

Under Canadian privacy laws, you've got some solid rights when it comes to your data:

• Access: You can ask to see what info we've got on you
• Correction: Spot something wrong? Let us know and we'll fix it
• Deletion: Want us to delete your data? We'll do it (unless we legally have to keep it)
• Opt-out: Don't want marketing emails? Hit that unsubscribe button or tell us directly
• Portability: You can request a copy of your data in a common format
• Withdrawal: You can withdraw consent for us to use your data (though this might affect your membership)

To exercise any of these rights, just shoot us an email at info@quantyrainforge.info or give us a call at (604) 555-7893.

We'll respond within 30 days. If you're not happy with our response, you can file a complaint with the Office of the Privacy Commissioner of Canada.

We don't keep your data forever. Here's how long we hang onto different stuff:

• Active memberships: As long as you're training with us, plus a reasonable time after
• Financial records: 7 years (Canadian tax law requires this)
• Medical/health info: 10 years after your last visit (standard practice for liability)
• Marketing data: Until you unsubscribe or we haven't heard from you in 3 years
• Website analytics: Typically 26 months, then it's aggregated and anonymized

When we don't need your data anymore, we securely delete or anonymize it. We're not hoarding info just for kicks.

Our programs are designed for adults 16 and up. For members under 18, we require:

• Parent or guardian consent before collecting any personal information
• Emergency contact details for a parent or guardian
• Parental approval for health and medical information
• Guardian signature on liability waivers

If you're under 16, a parent or guardian needs to be involved in your membership and training. We take youth safety seriously.

Sometimes we'll link to other websites - supplement companies, equipment manufacturers, nutrition resources, whatever. Just know that once you click away from our site, we can't control what happens with your data.

Those sites have their own privacy policies, and you should probably give 'em a read if you're concerned. We try to only link to legit places, but we're not responsible for their practices.

We use third-party services like payment processors and scheduling software. They're all reputable companies with their own privacy protections, but they operate independently from us.

We might update this policy from time to time - maybe laws change, maybe we add new services, whatever. When we make significant changes, we'll let you know by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email to active members if the changes are major
• Posting a notice at the front desk for a few weeks

It's a good idea to check this page every now and then. If you keep using our services after we update the policy, that means you're cool with the changes.

Got questions about this policy? Wanna know what data we have on you? Just want to chat about privacy stuff?

Hit us up:

We'll get back to you within a few business days. If you've got a privacy complaint and we can't sort it out, you can always contact the Office of the Privacy Commissioner of Canada.